- Profit and Loss Report
- Customer Sales Summary
- Fixed Cost Analysis
- Balance Sheet
- Aged Debtors Summary
- Debtor Days
- Aged Creditor Summary
- Phone and Communications Summary Report
- Employee Cost Analysis
- Revenue Margin Analysis
- Tax Installments Summary
- Payroll Tax Summary
- GST Preparation for BAS lodgment accounts (if required)
“This thing all things devours: Birds, beasts, trees, flowers; Gnaws irons, bites steel; Grinds hard stones to meal; Slays kings, ruins town, And beats high mountain down.” – Gollum, The HobbitThat time is valuable is undeniable. Nevertheless, the value and commodification of time, as well as its obvious abundance, have not made it easy to manage. Despite the fact that tomorrow promises more of it, people continue to complain that they never have enough time. The BPO industry is no different from any other industry or discipline when it comes to valuation of time. Being a service-oriented industry, it is incumbent upon every BPO company to deliver its promised goods or services in the appointed or agreed upon time without sacrificing the quality of service. Onehalf understands and appreciates the value of time and money. Its name reflects its core philosophy: helping its client generate savings by providing BPO services at a fraction of the usual cost while maintaining quality customer service. How does Onehalf hope to do this? Simple. At any Onehalf office, the staff and the management adheres to the following time management principles:
- CLEARLY IDENTIFY TASKS & IMMEDIATE GOALS.Onehalf understands that a lot of time is lost when the immediate tasks and objectives are unclear to both staff and management. Goal setting is set early on in each project with clearly stated timelines, deadlines, and projections. Experience has taught Onehalf that when one understands what needs to be done and how to do it, work efficiency and productivity is greatly increased.
- PRIORITISE. PRIORITISE. PRIORITISE.Priority is given to immediacy. In the BPO industry, projects are usually time-bound. Services are expected to be delivered in the now rather than the foreseeable future. Therefore, Onehalf has impressed upon its team the importance of setting priorities in terms of projects or tasks that need to be done immediately. Later projects or tasks follow after the most immediate ones have been addressed.
- REGULAR EVALUATION.Onehalf likes to keep its eye on the prize. At the end of every work week, or at predetermined periods in a project duration, evaluations are usually held during staff and admin meetings in order to identify current accomplishments or address concerns or difficulties that have arisen. This allows the process of improvement to occur.
- REWARDS/INCENTIVES.Awards and incentives have been known to be positive behavioural condition activities. It is a great way to boost enthusiasm, performance, and work engagement. Onehalf incentivises some crucial aspects of the operation such as attendance, individual and team performance, and leadership.
Functional illiteracy is holding back the growth of Australian businesses.
A lot of Australian workers lack in literacy and in numeracy skills leading to slow productivity.
Poor work performance due to low levels of Literacy is hurting Australian Business.
Upskilling Australian workers is turning out to be difficult especially now in our modern age.There are many workers who have difficulty understanding simple signs and symbols without the images and this is very alarming. Many workers have difficulty when it comes to reading & or calculating simple math. Thus, in the process, wasting time and money in your business.
Based on the Adult Literacy and Life Skills Survey for Australia, approximately 7 million (47%) Australians aged 15 to 74 years old had poor scores on the document scale, while 7.9 million (53%) scored low on the numeracy scale.
According to smartcompany.com, there is a significant impact in the workplace from low literacy skills which came up to 21%, especially for tasks that dealt with documents and reports. Indeed, 17.7% of the lot came from those who wasted time because of low skills on literacy. Wastage of materials because of this came to around 11.5%.
Indeed a recent report exposed by the Sun Newspaper on January 14, 2016 stated: “The report, released today, found nine out of 10 employers complain they have staff who can’t calculate orders and prepare work riddled with errors”.
THE ULTIMATE SOLUTION
Australian Libraries are currently running Tailored Programs for adults to promote literacy.
The government has implemented two programs – Workplace English, Language and Literacy (WELL) program, and the Language, Literacy and Numeracy (LLNP) program.
While bureaucrats insist more on standardization, educationalists believe a true education revolution is required.
These solutions, though effective, will take months and years to accomplish especially when it comes to your business’s wellbeing.
Employers are finding it hard to identify which staff members need extra help, since a lot are reluctant to admit their problem.
Onehalf Australia offers highly skilled professionals from the Philippines that are competent both intellectually and verbally. Unlike the usual outsourcing destinations, the Philippines has 96.3% literacy rate according to UNESCO. The country also has the third largest English-speaking population in the world. This is not surprising as English is a basic subject and is taught as early as pre-school.
Each year, the Philippines gets over 300,000 students who have just graduated from the country’s various universities. More than half of those will be holding degrees in business administration or in marketing. It is also estimated that 30,000 to 50,000 graduates each year are graduates of computer science or computer programming.
Filipinos are one of the top choices when it comes to outsourcing. This is because they are known as hard workers. They know how to do work well and reach high productivity levels. They are also popular for their strong work ethic.
Onehalf will deliver positive and significant results for your business. The process is easy and George Kara, who is based here in Melbourne, is available to help you get started on your new way of doing business.